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Account Settings

The Account Settings page lets you manage your profile, security, notifications, timezone, and data. All changes are saved immediately unless otherwise noted.

Profile Avatar

Your avatar appears in the sidebar, in chat conversations, and on your account profile. You have two options for setting your avatar:

  • Upload an image — Upload a PNG, JPG, GIF, or WebP file up to 2 MB in size. The image is automatically resized to 200x200 pixels to ensure consistent display across the dashboard.
  • Select an emoji — Choose from a set of emoji icons if you prefer not to upload a photo. The emoji is displayed at the same size as uploaded avatars.

To change your avatar, click on your current avatar image on the Account Settings page and select Upload Image or Choose Emoji.

Tip: Use a square image for best results. Non-square images will be center-cropped to fit the 200x200 pixel frame.

Profile Information

Update your display name and email address from the profile section. Your display name is shown in the sidebar and in support ticket conversations. Changing your email address will require re-verification via a confirmation link sent to the new address.

Notification Preferences

ClawHQ sends notifications for important events across your account. You can toggle each notification type independently, and choose whether to receive them via email, in-app notifications, or both.

Event TypeDescriptionDefault
Ticket repliesA support team member replied to one of your ticketsEmail + In-app
Agent errorsAn AI agent encountered an error while processing a messageIn-app only
VPS status changesYour VPS went offline, restarted, or changed stateEmail + In-app
Channel disconnectsA connected channel lost its connection to the platformEmail + In-app

Toggle notifications by clicking the Email and In-app switches next to each event type. Changes take effect immediately.

Tip: Even if you disable email notifications, critical alerts (such as billing failures or account security events) will always be sent to your registered email address.

Security

The Security section provides tools to manage your account's authentication and access.

Change Password

To update your password, fill in all three fields:

  1. Current Password — Your existing password for verification.
  2. New Password — Must be at least 8 characters. Use a mix of uppercase, lowercase, numbers, and symbols for maximum security.
  3. Confirm New Password — Re-enter the new password to prevent typos.

Click Update Password to save. You will remain logged in after changing your password, but all other active sessions will be invalidated.

Session Information

The security section displays your current session details including the browser, operating system, and IP address. You can also see your last login timestamp, which shows the date and time of your most recent authentication. Review this regularly to detect any unauthorized access to your account.

Warning: If you notice a login from an unfamiliar location or device, change your password immediately and contact support to report the incident.

Timezone Setting

Your timezone setting affects how all timestamps are displayed across the entire dashboard, including chat messages, ticket history, audit logs, analytics charts, and billing dates. Select your timezone from the dropdown menu. ClawHQ supports all standard IANA timezones (for example, America/New_York, Europe/London, Asia/Kolkata).

The default timezone is UTC. Changing your timezone does not affect the underlying data — it only changes how timestamps are rendered in the user interface.

Data Export

You can download a complete copy of all your account data at any time. Click Export Data in the Account Settings page to generate a JSON bundle containing:

  • Your profile information (name, email, preferences).
  • All support tickets and their replies.
  • Agent configurations and deployment settings.
  • Channel connection records.
  • Chat conversation history.
  • Knowledge base documents and metadata.
  • Webhook configurations.
  • Audit log entries.

The export is generated as a single .json file and downloaded to your browser. Large accounts may take a few moments to compile. You will see a progress indicator while the export is being prepared.

Tip: Use the data export feature to create periodic backups of your configuration. This is especially useful before making significant changes to your agent or channel setup.

Danger Zone

The Danger Zone section at the bottom of the Account Settings page contains destructive actions that cannot be undone.

Delete Account

Deleting your account permanently removes all data associated with your ClawHQ account, including:

  • Your user profile and preferences.
  • All deployed agents and their configurations.
  • Connected channels and their message history.
  • Knowledge base documents.
  • Support tickets.
  • Your VPS instance and all data stored on it.
  • Billing records and payment history.

To delete your account, you must type your account email address into a confirmation field. This prevents accidental deletion. After typing the confirmation, click Delete Account. The deletion process begins immediately and cannot be cancelled once started.

Warning: Account deletion is permanent and irreversible. All data, including your VPS instance, will be destroyed. Export your data before deleting if you need to retain any information. If you have an active subscription, it will be cancelled and no refund will be issued for the remaining billing period.

Next Steps