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Frequently Asked Questions

Answers to the most common questions about ClawHQ, from getting started to advanced features. If you can't find what you're looking for here, contact our support team.

Getting Started

What is ClawHQ?

ClawHQ is a fully managed OpenClaw hosting platform. When you sign up, we provision a dedicated VPS (virtual private server) with OpenClaw pre-installed, configure your subdomain (e.g., yourname.clawhq.tech), set up SSL certificates, and bundle AI models — all included in your subscription. You get a complete AI agent infrastructure without needing to manage servers, install software, or deal with API keys for AI providers.

What is OpenClaw?

OpenClaw is an open-source AI agent framework that powers the core functionality behind ClawHQ. It handles agent configuration, multi-channel messaging, model routing, and conversation management. ClawHQ takes care of hosting, updating, and managing OpenClaw so you can focus on building and deploying agents rather than maintaining infrastructure.

How long does setup take?

After you complete registration and payment, your dedicated VPS is provisioned automatically. The process typically takes 15 to 30 minutes and involves 12 sequential steps including server provisioning, DNS configuration, SSL certificate generation, OpenClaw installation, and AI model gateway setup. You can track progress on your dashboard in real time. See the Quick Start Guide for a full walkthrough.

Do I need technical knowledge to use ClawHQ?

No. ClawHQ is designed to be fully managed, meaning you never need to SSH into a server, edit configuration files manually, or write code. Everything is controlled through the dashboard — deploying agents, connecting channels, switching AI models, and monitoring performance. If you can use a web browser, you can use ClawHQ.

Pricing

What does "bundled AI models" mean?

Unlike platforms that charge per token or per API call, ClawHQ includes AI model access as part of your subscription. You do not receive a separate bill for model usage — the cost of running AI models is bundled into your monthly or annual plan price. This makes costs predictable and eliminates surprise charges from high-volume conversations.

Can I change my plan?

Yes. You can upgrade at any time from the Billing page — the upgrade takes effect immediately, and you're charged the prorated difference for the remainder of your billing cycle. Downgrades take effect at the end of your current billing period so you retain access to your current plan's features until the cycle ends.

Is there a free trial?

ClawHQ does not offer a free trial because each account requires provisioning a dedicated VPS with real infrastructure costs. However, if you choose annual billing, you save approximately 15% compared to monthly billing — for example, the Starter plan drops from $59/month to an effective $49.92/month when billed annually at $599/year.

What payment methods are accepted?

Payments are processed through Razorpay, which supports a wide range of payment methods including credit and debit cards (Visa, Mastercard, American Express, RuPay), UPI (Google Pay, PhonePe, Paytm), netbanking from all major banks, and wallet payments. See the Billing documentation for more details.

Plan comparison

For a detailed side-by-side comparison of all features across Starter, Pro, Ultra, and Enterprise plans, visit the Plans & Pricing page.

Channels

Which messaging channels are supported?

ClawHQ supports seven messaging channels: Telegram, Discord, Slack, WhatsApp, Signal, Microsoft Teams, and Webchat. All seven channels are available on every plan — there are no channel restrictions based on your subscription tier. See the Channels documentation for setup guides for each platform.

Can I use multiple channels at once?

Yes. You can connect all seven channels simultaneously and have the same agent respond across all of them. Messages from different channels are handled independently, so a conversation on Telegram does not interfere with one on Discord. Each channel maintains its own connection and session state.

How do I connect WhatsApp?

WhatsApp uses QR code pairing. Navigate to the Channels page, click WhatsApp under "Connect New Channel," and scan the displayed QR code with the WhatsApp app on your phone (Settings → Linked Devices → Link a Device). The connection is established within seconds. If the session expires (typically after 14 days of inactivity), you'll need to re-scan the QR code.

Can I assign different agents to different channels?

Yes. ClawHQ supports per-channel agent routing. You can assign a customer support agent to WhatsApp and Webchat while running a sales assistant on Telegram and Discord. Channel-to-agent assignments are managed from the Channels page by selecting the desired agent for each connected channel.

AI Models

What AI models are available?

The available models depend on your plan tier. All plans include access to multiple AI models with different capabilities, speed profiles, and specializations. You can view the full list of available models and their characteristics on the Models page within your dashboard. Higher-tier plans unlock access to more powerful and specialized models.

Can I switch AI models?

Yes. On the Starter plan, you can switch models up to 5 times per month. On Pro and Ultra plans, model switching is unlimited. Model changes take effect within seconds — there is no downtime or redeployment required. Navigate to the Models page and click Switch next to the model you want to use.

How does model fallback work?

Model fallback is a Pro and Ultra feature. You configure a primary model and a fallback model. If the primary model encounters an error, experiences high latency, or becomes temporarily unavailable, ClawHQ automatically routes requests to the fallback model. This ensures your agents remain responsive even during model provider outages. Fallback configuration is available on the Models page.

Pro tip: Test before switching

Pro and Ultra users can use the Model Playground to test different models side-by-side with sample prompts before committing to a switch. This helps you find the best model for your specific use case.

Agents

What is an agent?

An agent is an AI personality defined by configuration files that run on your dedicated VPS. Each agent has a name, a system prompt that shapes its behavior, and optional settings like response style, conversation memory, and tool access. Agents are the core unit of interaction — when a user sends a message on any channel, it's an agent that formulates and sends the response.

Can I create custom agents?

On the Pro and Ultra plans, you have access to the Agent Builder, which provides a visual interface for creating agents from scratch — including setting system prompts, personality traits, response formats, and more. On the Starter plan, you can browse and deploy pre-built agents from the Agent Store, which includes agents for common use cases like customer support, sales, research, and content writing.

How many agents can I deploy?

There is no fixed limit on the number of agents you can deploy. The practical limit depends on your VPS resources — each agent consumes a small amount of memory and CPU. Most users comfortably run 5 to 15 agents on a single VPS without performance issues. If you need to scale beyond that, upgrading to a higher plan provides more VPS resources.

Data & Privacy

Where is my data stored?

Your conversation data, agent configurations, and uploaded files are stored on your dedicated VPS — not on a shared server or multi-tenant database. This means your data is physically isolated from other customers. Account metadata (email, plan information, billing records) is stored separately in ClawHQ's application database.

Is my data encrypted?

Yes. All data in transit is encrypted with SSL/TLS — every connection between your browser and ClawHQ, between ClawHQ and your VPS, and between your VPS and messaging channels uses HTTPS. At rest, your VPS uses server-level disk encryption. API keys and sensitive credentials are stored encrypted and are never exposed in the dashboard UI after initial entry.

Can I export my data?

Yes. From the Account settings page, you can export your data including conversation history, agent configurations, and account information. Exports are generated as downloadable files that you can save locally for your records or migrate to another platform.

Who has access to my VPS?

Only you and ClawHQ administrators have access to your VPS. Administrator access is used exclusively for support purposes — for example, if you submit a ticket about a deployment issue, a support engineer may need to inspect your server logs to diagnose the problem. ClawHQ staff do not access your VPS without a support reason, and all administrative access is logged in the audit log (available on Pro and Ultra plans).

Your data, your control

ClawHQ's architecture ensures that your conversation data never leaves your dedicated VPS. Unlike shared platforms where data is pooled across customers, your VPS is an isolated environment that only you control.

API

How do I get API access?

API access is available on the Pro plan and above. Once you are on a Pro or Ultra plan, navigate to the API Access page in your dashboard and click Create Key to generate your first API key. You can create multiple keys with different permissions for different integrations. See the API Authentication documentation for full details.

What is the API key format?

ClawHQ API keys use the clw_ prefix followed by 36 alphanumeric characters (e.g., clw_a1b2c3d4e5f6g7h8i9j0k1l2m3n4o5p6q7r8). Keys are passed in the Authorization header using the Bearer scheme:

Authorization: Bearer clw_your_api_key_here

API keys are shown only once at creation time. If you lose a key, revoke it and create a new one from the API Access page.

Does the API support streaming?

Yes. The ClawHQ API supports Server-Sent Events (SSE) for streaming responses. Set "stream": true in your request body, and the response will be delivered as a stream of events, each containing a token chunk. This enables real-time display of AI responses in your application. See the Chat API documentation for streaming examples and the Rate Limits page for throughput details.

Billing

How does billing work?

ClawHQ offers both monthly and annual billing cycles. Monthly plans renew automatically on the same date each month. Annual plans renew once per year and include a ~15% discount compared to monthly billing. You can view your billing cycle, payment history, and upcoming invoices on the Billing page.

Can I cancel anytime?

Yes. You can cancel your subscription at any time from the Billing page. When you cancel, you retain full access to your account and all features until the end of your current billing period. There are no cancellation fees or early termination penalties.

What happens to my data if I cancel?

After your billing period ends, your VPS is retained for 30 days in a suspended state. During this grace period, you can reactivate your subscription to restore full access immediately. After 30 days, the VPS and all data on it (conversations, agent configurations, uploaded files) are permanently deleted. We recommend exporting your data before canceling if you want to keep a copy.

Important: Export before canceling

Once the 30-day retention period expires after cancellation, your data cannot be recovered. Use the data export feature in Account Settings to download your conversations and configurations before canceling.

Still Have Questions?

If your question is not answered here, we are happy to help: